Policy

SERVICE CHANGES: Some services can be changed and/or added but please do so 72 hours in advance. Owner/Stylist discretion.

HAIR PREPARATION: For Curl Shaping (Curl by Curl/Deva Cut) Please come with dry, “Wash ‘n’ Go” hair free of excess products, with little to no tangles and loose.  Coming to your appointment with your hair pulled back/up, in twists, braids, cornrows, ponytails and headbands, tautly or stretched will not give you the best results with your cut service. Naturals/Highly Textured/Super Curlies who are coming out of “protective styling” (braids, weaves, wigs, inconsistent regimens, etc) these preparations may not apply to you, however coming with braids, cornrows or twists may result in a cancelled appointment due to time constraints. Please contact Coiled directly for additional instructions. An In-salon Consultation is Highly Recommended. It is understood that First Time Guests may have product build-up and it’s to be expected.  At Coiled it is our goal to educate you on choosing the right product, product application and guiding you on your journey to healthy and hydrated hair.

LOCATION/PARKING: Salon is located at 1305 Nott Street, Schenectady, NY 12308 on the corner (near Five Star Cleaners) of Nott St and Oneida St.  Please note that Oneida is a one-way street and parking is in rear of bldg.  Please DO NOT park in the Oneida Middle School lot (you will be towed) nor in side parking lot.  That is designated for cleaners but you may park at this lot outside of their business hours. Street parking is also available on neighboring streets.

CANCELLATION/RESCHEDULING: Some situations are beyond human control and cancellations may occur. Coiled is a specialty salon and there are others that desire to book with us, so please take consideration when cancelling/rescheduling.  A 24 hour advanced notice is required for scheduled appointments Tues – Thurs, and 48 hours in advanced for Fri and Sat. Outside of these hours you will be required to pay a “short-notice cancellation” fee of $25 and a 50% non-refundable/non-transferable deposit on next appt. Multiple consecutive cancellations will not be allowed to re-book.

NO-SHOW: ALL bookings receive an appointment confirmation, an automatic appointment reminder and a personal e-mail and/or text reminder/confirmation request. If you need to cancel or reschedule please call/text (518)348-9791. “No-Shows” appointments will NOT be allowed to rebook.

TARDY FOR THE (Curl) PARTY: Traffic, accidents, stuck at the office, children and family…life.  An allotment of 15 minutes will be given for arrival to your scheduled appointment. After the 16th minute you will be charged $15. After 20 minutes we may still be able to service you (along with a late fee of $25)  but this is at is owners discretion. A wait may be necessary.

FOR MORE INFORMATION E-MAIL US coiledatexturedsalon@icloud.com or call/text (518)348-9791